Shipping policy

1. General Information

All orders are processed and shipped by our third-party warehouse based in Victoria, Australia. We are committed to delivering your products in a timely and efficient manner.

2. Shipping Methods and Costs

Shipping costs will vary depending on the size, weight, and destination of your order. The final shipping cost will be displayed at the checkout page after you enter your shipping address. We offer various shipping options to meet your needs.

3. Order Processing Times

Unless otherwise stated, Orders are usually processed within 1-3 business days. Processing times may vary depending on the volume of orders and operational capacities. Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Times

Delivery times vary based on the shipping method selected and the destination of the package. Once your order is processed and shipped, you will receive a tracking number via email that can be used to track your order. Typical delivery times within Australia range from 3 to 7 business days, depending on location.

5. International Shipping

We do not ship overseas.

6. Shipping Restrictions

Some products may have shipping restrictions due to size, weight, or legal restrictions in different regions.

7. Lost or Damaged Goods

A shipping confirmation showing the shipping number ( or con note) will be sent via email once goods have been dispatched.

Unless otherwise advised, all shipments require signature upon receipt.

Note: Customers are responsible for monitoring tracking and accepting delivery.

If an order is returned due to missed delivery or non-payment (of any applicable) customs fees, additional shipping charges will apply to resend the order.

If your order is lost or damaged in transit, please contact us immediately at info@officialmerchstore.com. We will investigate the issue and, depending on the circumstances, offer a replacement or refund to ensure your satisfaction.

Official Merch Store is not responsible for lost or damaged packages during transit.

Vinyl, CD's, Cassette Tapes and/or all media types
Minor postal damage such as seam splits, corner dings, cracked jewel cases and slight warps that do not affect the audio can not be exchanged or refunded.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


8. Changes to Shipping Policy

Official Merch Store reserves the right to update or change our shipping policy at any time. Changes to the policy will be posted on this page.

9. Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please contact us at: